Customer Success Manager
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
The Opportunity
We’re building our new Customer Success team, and this is your opportunity to help shape what great customer success looks like.
At Macquarie Cloud Services, customer experience isn’t just a metric — it’s part of who we are. With industry-leading Net Promoter Scores consistently above 90, we’ve built a business where customers genuinely value our partnerships, expectations are realistic, and our teams deliver on what we promise.
As a Customer Success Manager, you’ll become the trusted advisor for a portfolio of cloud customers, helping them realise long-term value from their technology investments. You’ll own the entire customer journey — from onboarding and adoption through to renewal and growth — ensuring customers achieve measurable business outcomes while strengthening long-term partnerships.
This is more than a traditional account management role. You’ll build relationships with executive sponsors, economic buyers and key stakeholders, proactively manage customer health, identify growth opportunities and advocate internally for your customers. Working closely with Sales, Service Delivery, Product and Technical teams, you’ll help customers maximise value while protecting and growing revenue.
If you enjoy building strategic relationships, influencing outcomes and making a genuine impact on customer success, this is an opportunity to help shape a growing function within one of Australia’s most customer-obsessed technology businesses.