Customer Success Manager
About us
We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running!
This is in addition to being
Great Place to Work Certified 2024.
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
The Opportunity
We’re building our new Customer Success team, and this is your opportunity to help shape our customer success function.
We’re proud to have one of the highest Net Promoter Scores in the industry (consistently 90+), a reflection of how deeply we care about customer experience and outcomes. This is a customer-driven company where customers are genuinely happy, expectations are realistic, and you’re supported by teams that actually deliver.
As a Customer Success Manager, you’ll play a critical role in ensuring our customers realise long-term value from our cloud solutions. You’ll own the end-to-end customer lifecycle from onboarding and adoption through to renewal creating seamless experiences that drive retention, advocacy, and sustainable growth.
This role is focused on building trusted, strategic relationships with key stakeholders, including economic buyers and executive sponsors, to protect and grow revenue while ensuring customers achieve measurable outcomes.
If you’re excited by the opportunity to influence how Customer Success is built, work in a high-trust environment while delivering for happy customers and make a real impact on customer outcomes, we’d love to hear from you.
If this excites you,
apply now
, we'd love to hear from you!