Customer Success Manager
About us
We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running!
This is in addition to being
Great Place to Work Certified 2024.
We've also won the 2024 Gallup Exceptional Workplace Award globally!
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
The Customer Success Manager (CSM) position exists to ensure customers achieve long-term value from cloud solutions. This role is accountable for the customer lifecycle—from customer initiation, adoption to renewal —ensuring seamless experiences and long-term value realization. This role is focused on customer retention, revenue protection through strategic relationships with key stakeholders, particularly economic buyers and executive sponsors.
If this excites you,
apply now
, we'd love to hear from you!